Poly Technical Support Associate Job:
- Full time
- Posted Today
Description -
Tech Support Representative
Location: Bangalore
As pioneers in audio and video technology, we at HP uniquely understand the power of human connection. We've seen it drive innovation, solve problems, inspire action and power productivity. We are bringing together our portfolio of high-quality, proven products and services to connect people to what matters most -- whether it's their colleagues, customers, playlists or favorite games. Together, our technology will keep that connection strong and fuel a future collaboration and understanding, in spite of circumstances, distance or time zones.
The role
Poly is seeking a qualified candidate who can work as a 1st Level Technical Support Representative. Candidates with basic computing knowledge will be preferred for initial troubleshooting with customers and partners.
Key Responsibilities
Creates Cases within supplied Customer Relationship Management (CRM) system
Provides direction to customers promoting online self-service and web based solutions
Work with customers in a phone based remote role, e- support, e-chat, or similar environment
Escalates unresolved customer issues to Tier 2.
Manages and updates customer issues and requirements and responds in a timely manner
Proactively assists customers and takes ownership of issues assigned and handled.
Achieves specified performance goals
Ready to learn and upskill to advance technical role.
Adaptive to night shift without any persistent ailment or hindrance to work-life balance.
Job Complexity
Works on problems of elementary scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and external contacts.
Supervision
Normally receives general instructions on routine work, detailed instructions on cases as required and specific processes. Will be accountable for all tasks assigned for timely execution and completion.
What do we expect you to bring?
Fluent English with preferrable Neutral accent.
Prior experience in tech support with insights into modern day peripherals would be a plus.
Basic knowledge of Computers and modern day accessories.
As a person you feel confident with:
Problem solving and troubleshooting skilled
Customer Focused
Self-driven and independent and able to manage own time, goals & objective
People oriented and a team player
Strong communication skills, ability to build and maintain internal and external relationships
Ability to work and perform under pressure
What does HP offers in return?
Working in one of world’s leading companies in to delivering simply smarter communication with innovative design and technology;
Technical development & career program
Smarter working
Working in an international environment.
