Data Analyst - IDFC Bank

 

IDFC Bank Career

Data Analyst - Edge Capabilities

Mumbai, Maharashtra, India (On-site)

JOB DESCRIPTION

Role/Job Title: Data Analyst 

Job Purpose:

The Data Analyst role will be, identifies business needs, builds analytical tools, develop test strategies and support Senior Analysts & Lead Analyst in delivering business outcome.

Roles & Responsibilities:

Identify and scope business requirements and priorities through rigorous information gathering and analysis as well as clarification of the solutions, initiatives and programmes to enable effective delivery. 

Design analytics techniques to meet current and future business needs.

 Robust understanding of data and fields required or analysis. 

Understanding of analytical framework and map it with data available.

 Develop a test strategy and systematic test procedures to verify and ensure that solution meets its design specifications.

 Develop, select and apply algorithms and advanced computational methods to enable systems to learn, improve, adapt and produce desired outcomes or tasks. 

Displays the ability to approach existing situations and problems in a new manner and creates innovative solutions.

Challenges the status quo to bring about continuous improvement in performance, drives changes that would have a positive impact on the organization.

Works to achieve goals and objectives and shows a strong drive to follow through and complete what was started.

Recognizes the complex interrelationships among business activities and understands the "big picture" of how decisions impact the overall business, outcomes and processes.

Has an innate orientation to be aware of how one contributes to the larger vision of the Bank.

Key Success Metrics:

Analytical tools 

Business cases and data analysed

Education Qualification:

Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Experience:  0 -2 years

Contact Centre Representative ,GSC's . HSBC Hiring.

HSBC Career 

Contact Centre Representative ,GSC's

Job ID : 0000JURD

Location : Hyderabad, India

Job type : Call Centre

Permanent - Full Time

Work style : Hybrid Working

Opening date : 13-Mar-2024

 Closing date: 27-Mar-2024

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

 We are currently seeking an experienced professional to join our team in the role of  : Contact Centre Representative

In this role, you will:

Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

Delivers what is promised in line with customer expectations

Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications

Generating customer loyalty through strong knowledge of key products and services

Owns and resolves issues and understands how and when to escalate

Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centers

Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers

Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. 

Requirements

To be successful in this role, you should meet the following requirements:

Must have education standard to at least high school diploma and be of a legal working age

Must be proficient language(s) required by the process

Open to working flexible shifting schedules

Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

Takes pride in delivering what is promised in line with the customer and service expectations

Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Ability to work in a high-volume, fast paced environment is required

Proficiency with personal computers and basic software packages and specialized applications

Excellent communication skills and is polite and friendly at all times

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.