Holiday Experts in Make my trip.

Make My Trip Career 

Make my Trip is hiring for Holiday Experts

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Role:HOLIDAY EXPERTS

Location: work from home/Parttime

JOB DESCRIPTION:

Since this is a flexible work opportunity, there are no mandatory minimum hours of work required. However, we have observed that approximately 5-6 hours daily are needed to cater to customer requirements and build the business.

The Holiday Expert model operates completely on a variable pay-out system. The amount of monthly pay-out depends on factors such as bookings done for holiday packages, the total value of these bookings, customer -focussed parameters and adherence to processes. Apart from this, we regularly run incentive campaigns, gift voucher offers, vacation offers, travel incentives and more to enhance the overall benefits for you.

skills

Customer Service: Exceptional customer service skills are crucial to understand and meet the unique needs and preferences of travelers.

Communication: Clear and effective communication is vital for conveying travel information, discussing itineraries, and addressing customer queries.

Destination Knowledge: In-depth knowledge of popular travel destinations, including cultural nuances, attractions, and local activities, enables Holiday Experts to create compelling and customized itineraries.

Sales Acumen: The ability to understand customer needs and effectively promote and sell holiday packages is essential for success in this role.

Adaptability: The travel industry can be dynamic, so being adaptable to changes and handling unexpected situations is crucial.

Problem-Solving: Quick thinking and effective problem-solving skills are necessary to address any challenges or concerns that may arise during travel planning or execution.

Time Management: Efficiently managing time and prioritizing tasks is essential, especially when handling multiple customer inquiries and bookings.

Attention to Detail: Precision in handling bookings, ensuring accurate information, and paying attention to customer preferences is vital to provide a seamless travel experience.

Tech Savviness: Proficiency in using travel booking platforms and other relevant technologies to assist customers and manage reservations.

Passion for Travel: A genuine passion for travel and exploring different cultures is not just an asset but a driving force that will make you excel in this role.

Team Collaboration: Holiday Experts often work in collaboration with other team members, including those from different departments. Being a team player is important for a smooth workflow.

Customer Service Representative. Work From Home.

 Latest Job

Customer Service Representative

Nexus pro services

Jaipur, Rajasthan  • Remote

₹25,000 - ₹30,000 a month

Benefits: 

• Health insurance
• Provident Fund
• Work from home

Full job description

Profile – Customer Support Executive (only Females)

Exp – in e-commerce 6 months exp is mandatory

Location – Work From Home - Jaipur

visit to office once a week.

Key Responsibilities:

1. Respond promptly to customer inquiries via email, and other online platforms, always maintaining a professional and courteous demeanour.

2. Provide accurate information about our gemstone jewelry products, pricing, and availability through online channels.

3. Assist customers with online order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience.

4. Resolve customer complaints and issues efficiently, utilizing online resources and communication tools to achieve satisfactory resolutions.

5. Maintain a comprehensive understanding of our gemstone jewellery collection to effectively address customer queries and provide personalized recommendations.

6. Collaborate with remote team members to enhance overall customer experience and identify opportunities for process improvement.

7. Keep detailed records of customer interactions and transactions using our online CRM system, ensuring accuracy and efficiency in documentation.

8. Uphold Juwelo's brand standards and customer service policies while delivering exceptional support in an international work environment.

Time – 2 PM to 10:30 PM

Qualifications and Education

· Fluency in English (both verbal and written) is essential.

· Previous experience in online customer service or a related field preferred, preferably in the retail or jewellery industry.

· High school diploma or equivalent preferred.

· Excellent written communication skills with a focus on online communication etiquette and professionalism.

· Strong problem-solving abilities and a customer-centric mindset, with a passion for delivering exceptional service experiences.

· Ability to work independently and effectively manage time in a remote setting, with a reliable internet connection.

· Proficiency in using online customer service tools and software, including CRM systems and chat platforms.

Benefits:

· Competitive compensation package

· Health insurance

· Training and professional development opportunities

· Collaborative work environment

In addition you can expect a pleasant working atmosphere and flat hierarchies with short decision-making paths in a dynamic working environment. You will also quickly take on additional responsibility in the field of eCommerce a diverse team with interesting and varied tasks.

Time : 2 PM- 11PM (As per UK hours)

Work From Home. (need to visit office once in a week)

Job Types: Full-time, Permanent

Salary: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance

Provident Fund

Supplemental pay types:

Performance bonus

Yearly bonus

Education: Bachelor's (Preferred)

Experience: customer support - E-Commerce: 1 year (Preferred)

gemstone Jewellery: 1 year (Preferred)

Language: English (Preferred) Fluent English (Preferred)

Work Location: In person